Freshdesk api key - lagooggosing

Freshdesk Package

This attribute can only be set if the Multiple Companies feature is enabled Estate plan and above address String Address of the contact. For better clarity, the Freshdesk knowledge base is categorized into a three level hierarchy - top level Categories that hold related Folders and Solution Articles inside each folder. Example: 1,2,3 visibility Select Folder visibility.

For more information on attachment refer to this. We will reach you out to you and fix this ASAP. Everything else will be stopped if new timer is on for an agent billable boolean Set as true if the entry is billable.

Freshdesk Package - You can have a default SLA policy for all customers, or have multiple SLA policies for different customer tiers, like those who have subscribed to your Premium Support package. If no contact exists with this email address in Freshdesk, it will be added as a new contact.

Freshdesk Package Manage customer support tickets, agents and monitoring. By default only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter. Field Type Description apiKey credentials Api Key domain credentials Domain in freshdesk. For older tickets, use this field. By default, certain fields such as conversations, company name and requester email will not be included in the response. They can be retrieved via the embedding functionality for extra API request points. Field Type Description apiKey credentials Api Key domain credentials Domain in freshdesk. Including conversations will consume two API calls. In order to access more than ten conversations belonging to a ticket, use the getTicketConversations. Default: false includeRequester Boolean Will return the requester's email, id, mobile, name, and phone. Default: false includeCompany Boolean Will return the company's id and name. If no contact exists with this email address in Freshdesk, it will be added as a new contact. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory. If no contact exists with this handle in Freshdesk, it will be added as a new contact. The default Value is null. The default Value is null. The default Value is 2. The default value is 1. The total size of these attachments cannot exceed 15MB. The default value is 2. This attribute can only be set if the Multiple Companies feature is enabled Estate plan and above Freshdesk. If no contact exists with this email address in Freshdesk, it will be added as a new contact. If no contact exists with this phone number in Freshdesk, it will be added as a new contact. If the phone number is set and the email address is not, then the name attribute is mandatory. If no contact exists with this handle in Freshdesk, it will be added as a new contact. The default Value is null. The default Value is null. The default Value is 2. The default value is 1. The total size of these attachments cannot exceed 15MB. You can only add new attachments to existed. The default value is 2. This attribute can only be set if the Multiple Companies feature is enabled Estate plan and above Freshdesk. If forumVisibility property is set to 4, the forum is only visible to users belonging to certain companies. If forumVisibility property is set to 4, the forum is only visible to users belonging to certain companies. Example: 1,2,3 forumCategoryId Number ID of the category to which this forum belongs Freshdesk. If the userId is not mentioned, then the user whose API Key was used to make the API call will be consider the recepient. If the userId is not mentioned, then the user whose API Key was used to make the API call will be consider the recepient. If the userId is not mentioned, then the user whose API Key was used to make the API call will be consider the recepient. If the userId is not mentioned, then the user whose API Key was used to make the API call will be consider the recepient. Example: 1,2 roleIds List Role IDs associated with the agent. Atleast one role should be assoicated with the agent. Default language is 'en' timeZone String Time zone of the Agent. Default value is time zone of the domain Freshdesk. The total size of all of a ticket's attachments cannot exceed 15MB. The default value is true. This attribute can only be set if the Multiple Companies feature is enabled Estate plan and above address String Address of the contact. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields. Default language is en. This attribute can only be set if the Multiple Language feature is enabled Garden plan and above tags List List of tags associated with this contact timeZone string Time zone of the contact. Default value is the time zone of the domain. This attribute can only be set if the Multiple Time Zone feature is enabled Garden plan and above Freshdesk. This attribute can only be set if the Multiple Companies feature is enabled Estate plan and above address String Address of the contact. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields. Default language is en. This attribute can only be set if the Multiple Language feature is enabled Garden plan and above tags List List of tags associated with this contact timeZone string Time zone of the contact. Default value is the time zone of the domain. This attribute can only be set if the Multiple Time Zone feature is enabled Garden plan and above Freshdesk. Atleast one role should be assoicated with the agent. Deleting an agent will downgrade the agent into a contact. Field Type Description apiKey credentials Api Key domain credentials Domain in freshdesk. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields. Email addresses of contacts that contain this domain will be associated with that company automatically. Only dates in the format YYYY-MM-DD are accepted as input for custom date fields. Email addresses of contacts that contain this domain will be associated with that company automatically. Allowed only if the account is configured with multiple portals. Multilingual Feature must be enabled for the account. Configured languages can be retrieved from Helpdesk Settings description String Description of the solution category visibleInPortals List List of portal IDs where this category is visible. Allowed only if the account is configured with multiple portals. Allowed only if the account is configured with multiple portals. Example: 1,2,3 language String Update a translated solution category. If category has more then one language Freshdesk. When deleted, all translated versions will be deleted too. Field Type Description apiKey credentials Api Key domain credentials Domain in freshdesk. Example: 1,2,3 visibility Select Folder visibility. Tags that have been associated with the solution article metaTitle String Part of SEO-data metaDescription String Part of SEO-data metaKeywords List List of keywords. Part of SEO-data Freshdesk. Tags that have been associated with the solution article metaTitle String Part of SEO-data metaDescription String Part of SEO-data metaKeywords List List of keywords. Part of SEO-data language String Create a translated solution article. Part of SEO-data tags List Tags list that have been associated with the solution article title String Title of the solution article type Number The type of the solution article. One agent can have only one timer running. Everything else will be stopped if new timer is on for an agent billable Boolean Set as true if the entry is billable. The filters listed in the table below can also be combined. Field Type Description apiKey credentials Api Key domain credentials Domain in freshdesk. One agent can have only one timer running. Everything else will be stopped if new timer is on for an agent billable Boolean Set as true if the entry is billable. Example: active show all active surveys Freshdesk. Will not be supported if the 'Round Robin' feature is disabled for the account. The default value is false description String Description of the group escalateTo Number The user to whom the escalation email is sent of a ticket is unassigned. The accepted values are '30m' for 30 minutes, '1h' for 1 hour, '2h' for 2 hour, '4h' for 4 hour, '8h' for 8 hour, '12h' for 12 hour, '1d' for 1 day, '2d' for 2days, '3d' for 3 days. The default value is '30m' Freshdesk. Will not be supported if the 'Round Robin' feature is disabled for the account. The default value is false description String Description of the group escalateTo Number The user to whom the escalation email is sent of a ticket is unassigned. The accepted values are '30m' for 30 minutes, '1h' for 1 hour, '2h' for 2 hour, '4h' for 4 hour, '8h' for 8 hour, '12h' for 12 hour, '1d' for 1 day, '2d' for 2days, '3d' for 3 days. The default value is '30m' Freshdesk.

Full time agents are those in your core support team who will log in to your help desk every day. A HTTP status code of 204 indicates that it is being monitored while a status code of 404 indicates that it is not being monitored. Default value is the time zone of the domain. You can check your current rate limit status by looking at the following HTTP headers which are returned in response to every API request. Default value is the time zone of the domain. This attribute can only be set if the Multiple Time Zone feature is enabled Garden plan and above Freshdesk. How do I debug it. On the right pane, you would find the API Key. The contact must have an email address in order to be converted into an agent freshdesk api key. This way, you can ensure these reviews are taken care of, by the right team. Agents can also manually log the time they have spent, and detail their activities during this period by adding comments to the time entries. You can use this app to visualize the dashboard in Power BI account.